3 Unconscious Habits That Kill Effective Communicationby John M Reisinger
The strategies we attempt to use for effective communication are filtered through our habits. Take a look at the arguments and frustrations you experience everyday. For most of us, 98% of them habitually breakdown in the same places. The breakdown points are intersections of a perceived outside trigger and our unconscious habits to react the way we do (visualize the co-worker who annoys you, your spouse's embarrassing behaviors, and the constant complaining of your children for a clearer picture).
Most people never examine their habits when they're trying to resolve conflicts, triggered into frustration, or become upset over innocent comments. Our habits tend to run us, like we're on automatic pilot just reacting to whatever turbulence we encounter. Still worse, unexamined habits prevent effective communication because we unintentionally inflame them by using strategies not coherent with our habits.